THE EFFECT OF INFORMATION TECHNOLOGY ON THE PERFORMANCE OF OFFICE MANAGERS

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THE EFFECT OF INFORMATION TECHNOLOGY ON THE PERFORMANCE OF OFFICE MANAGERS

CHAPTER ONE

INTRODUCTION

1.2 Problem Definition

Office Managers in banking sectors in Nigeria are scared of losing their jobs due to the advent of information technology, never the less, Information technology when properly implemented in an organization will bring about productivity and easy flow of information, effective production delivery services to customers.

1.2 PROJECT DESCRIPTION

Aronu (2000) defines Information Technology as the combination of two technologies, computing and the main purpose of which is to transmit representation of information signals between remote locations.

1.3 Background of the Study

Today’s office business, professional or Government is in a state of change. This change is reflected in the office structure and office positions from entry level to Executive Office Manager Level. Hence attention is now given to what the office does and the way in which office activities can be accomplished in an efficient and an effective way an office manager is responsible for the smooth operation of the day-to-day business of the company, a good office manager makes it possible for other people to function efficiently. Office managers work closely with the company partners, owner, or president to meet their company’s staffing, equipment, and organizational needs. Duties may include pricing products from vendors, interviewing job applicants, managing payroll, and reimbursing members of the firm for out-of-pocket business expenses, and so the need for information technology had to come into play as information technology has replaced the traditional equipment used by an office manager to perform his tasks.

Montgomerie (2004), defines information technology as the handling of vocal, pictorial, textual and numerical Information by means of micro-electronic based equipment in computing and telecommunication. This clearly brings about the advantages of information delivery through technological means, since almost all aspects of office work can adequately be taken care of.

Research Questions

1. What is the contribution of Information Technology to the performance of the managers in the banking sector?

2. What factors affect the non adaptation of Information Technology among office managers in the banking sector?

3. What is the implication of non- application of Information Technology in banking sector?

4. What strategies are necessary for addressing issues of Information Technology among office managers in the banking sector?

1.5 Aims and Objectives

The objectives of the study is to find the effect of Information Technology on the performance of the office Manager. The specific objectives of the study are to:-

1. To establish the contributions of Information Technology towards efficient performance of the office manager.

2. To determine the causes of non adaptation of Information Technology in the banking sectors by office managers.

3. To determine the implications of poor Information Technology applications among office managers in the banking sector.

4. To identify ways necessary to address issues of Information Technology among office managers in the banking sector.

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