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AN ANALYSIS OF THE IMPACT OF INFORMATION TECHNOLOGY ON FRAUD IN NIGERIAN BANKS: A CASE STUDY OF BROAD BANK OF NIGERIA LIMTED
ABSTRACT
In recent times, financial institutions rely heavily on automated systems and electronic funds transfer network for majority of their business operations. Information technology has significantly ensured that businesses are
coordinated more efficiently. Nigerian organizations have not been left behind as a major number of organizations are increasingly adopting modern information technology systems. The primary aim of conducting this study was to find out how the advent of information technology has impacted on operational processes in financial institutions. The research gears towards finding the extent to which information technology affects the occurrence of fraudulent practices in Nigerian banks. Both primary and secondary data was used in this research work. The primary data was based on interaction between the researcher in an oral inter view with some employees of Broad Bank of Nigeria Ltd., while the secondary data was secured from journals, newspaper, magazines, the internet, textbooks and Broad bank data base. The results of the study indicate that:
1. Information Technology has improved performance in customer
service delivery by banks.
2. That computer fraud can be managed to the barest minimum.
3. That the advent of modern information technology has reduced the
occurrence of fraud in banks.
In the light of the aforementioned, the following recommendations were
made:
1. Banks should ensure adequate physical security to prevent
accidental or intentional damage to the computer system and
related equipment.
TABLE OF CONTENT
Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi
CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10
CHAPTER TWO
LITERATURE REVIEW – – – – – – -11
CHAPTER THREE
Research methodology – – – – – – -39
Design of study – – – – – – – -40
CHAPTER FOUR
Presentation, analysis and interpretation of data – -48
CHAPTER FIVE
Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69
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