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THE CHALLENGES OF INFORMATION TECHNOLOGY IN NIGERIAN BANKING INDUSTRY (A CASE STUDY OF ZENITH BANK PLC, IKOT EKPENE)
TABLE OF CONTENTS
PAGE
Title Page – – – – – – – – – i
Certification – – – – – – – – ii
Dedication – – – – – – – – iii
Acknowledgment – – – – – – – iv
Table of Contents – – – – – – – v-viii
List of Tables – – – – – – – – ix
Abstract – – – – – – – – – x
CHAPTER ONE
INTRODUCTION – – – – – – 1-2
Background of the Study – – – – – 2-5
Statement of the Problem – – – – 5-6
Objectives of the Study – – – – – 6-7
Research Questions – – – – – – 7
Significance of the Study – – – – – 7-8
Scope and Limitations of the Study – – – 8
Organization of the Study – – – – 9-10
Definition of Terms – – – – – – 10-11
End Notes
CHAPTER TWO
REVIEW OF RELATED LITERATURE – – 13-15
2.1 Meaning and Concept of Information Technology 15-17
2.2 Basic Component of Information Technology – 17-20
2.3 The Development of Information Technology – 20-21
2.4 Challenges of Information Technology – – 21-24
2.5 The Role of Information Technology – – 24-27
2.6 Importance of Technology on Banking Services 27-28
2.7 Types of Technology Facilities/Channel used by
Banking Sectors in Nigeria – – – – 29
2.8 Information Technology Products Developed
by Zenith Bank Plc – – – – – – 30-32
End Notes
CHAPTER THREE
RESEARCH METHODOLOGY – – – 33
3.1 Research Questions – – – – – – 33
3.2 Design of the Study – – – – – – 34
3.3 Area of the Study – – – – – – 34
3.4 Population of the Study – – – – – 34
3.5 Sample and Sampling Technique – – – 34
3.6 Instrument for Data Collection – – – – 35
3.7 Data Analysis Technique – – – – – 35
CHAPTER FOUR
DATA PRESENTATION, ANALYSIS AND INTERPRETATION
4.1 Introduction – – – – – – – 36
4.2 Data Presentation, Analysis and Interpretation 36-42
CHAPTER FIVE
FINDINGS, CONCLUSION AND RECOMMENDATION
5.1 Findings – – – – – – – – 43
5.2 Conclusions – – – – – – – 44
5.3 Recommendations – – – – – – 44-45
ABSTRACT
This research project traces the origin of information technology and checks the challenges posed by this modern invention. The project used Zenith Bank Plc Ikot Ekpene Branch as its case study. Information technology plays a vital role in the survival and growth of any organization in recent time; the challenges posed by information technology in the banking industry have brought serious problems to the operations. Exploring measures to counter these challenges for effective and efficient banking service delivery. Turnover will give a positive effect on the profitability of banks taking into consideration customer’ satisfaction; work of this nature is always not without objectives, research questions are set for further elaboration of instance yet to be understood. This work used survey research method and simple random sampling technique in its design collections of data were form both the primary and secondary sources which were used in presentation analysis and interpretations of data. The researcher drew conclusion and recommendation in the area of challenges of information technology in Nigeria Banking industry.
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