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AN APPRAISAL OF MOBILE BANKING OPERATION IN NIGERIAN BANK (A CASE STUDY OF FCMB PLC, IKOT EKPENE)
ABSTRACT
The study was of appraisal of mobile banking operation in a Nigerian Bank, a case study of FCMB PLC, Ikot Ekpene. To successful carryout this project, the work was divided into five chapters. Being that questionnaire is the primary source of data collection the researcher administered thirty (30) questionnaire forms to the respondents (staff of FCMB, IkotEkpene Branch) and only twenty (20) were duly completed and returned and this was used for the study. The study drew a sample size of twenty (20) respondents from the population using judgment sampling technique. Data were analyzed using frequencies and simple percentage for easy calculation and interpretation. Findings from the study revealed that mobile technology has impacted positively on the lives of ordinary people. The research work recommended that central bank in the country. Also, management of FCMB should educate their customers on mobile banking services. Finally, security of financial transactions of customers’ accounts should be protected and monitored to avoid fraudsters.
TABLE OF CONTENTS
Title Page
Certification – – – – – – – – ii
Dedication – – – – – – – – – iii
Acknowledgements – – – – – – – iv
Abstract – – – – – – – – – v
List of Tables – – – – – – – – vi-viii
Table of Contents – – – – – – – ix
CHAPTER ONE
INTRODUCTION
1.1 Background of the study – – – – – 1-4
1.2 Statement of the problems – – – – – 4-5
1.3 Objectives of the study – – – – – – 6
1.4 Research Questions – – – – – – 6
1.5 Significance of the study – – – – – 7
1.6 Scope and limitations of the study – – – – 7-8
1.7 Organization of the study – – – – – 8-9
1.8 Definition of terms – – – – – – 9
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1 Introduction – – – – – – – 10
2.2 Concept of Mobile Banking – – – – – 10-15
2.3 Disadvantages of Mobile Banking – – – – 16
2.4 Challenges of mobile Banking in Nigeria Bank – – 16-18
2.5 Mobile Banking Service in Nigeria – – – – 18-19
2.6 Contribution of mobile Banking in Nigeria Banking Sector 19-20
2.7 Prospects of Mobile Banking in Nigeria – – – 21-22
End notes
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction – – – – – – – 24
3.1.1 Research Questions – – – – – – 24
3.2 Design of the Study – – – – – – 25
3.3 Area of the study – – – – – – – 25
3.4 Population of the Study – – – – – 25
3.5 Sample and Sampling Technique – – – – 26
3.6 Method of Data Collection – – – – – 26
3.7 Data Analysis Technique – – – – – 27
CHAPTER FOUR
PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA
Introduction – – – – – – – 28
Presentation of data – – – – – – 28-36
Data Analysis and Analysis of Research Question – 36-38
CHAPTER FIVE
FINDING, CONCLUSION AND RECOMMENDATIONS
5.1 Introduction – – – – – – – 39
5.2 Findings – – – – – – – – 39-40
5.3 Conclusion – – – – – – – – 40
5.4 Recommendations – – – – – – 40-41
References
Appendix
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