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THE IMPACT OF CULTURAL INFLUENCES ON CONSUMER BUYING BEHAVIOUR IN KADUNA SOUTH LOCAL GOVERNMENT AREA

ABSTRACT

The primary objective of this research work is to investigate the impact of cultural influences on buying behaviour, particularly on consumers. Information and data used in this presentation were based on various shades of opinion pooled from people of all work of life, since all of us are consumers in one way or the other. The work is divided into five sections/chapters. Chapter one comprises of introduction, which is further, stratified into significance of the study, research questions, scope of the study and definitions of terms used in the work. Chapter two deals with the review of related literature. The chapter explains buyer behaviour, importance and constraint in understanding consumer behaviour and model of consumer behaviour. It further explained personal characteristic affecting consumer’s behaviour, consumer buying decision-making process, as well as the summary of the literature review. Chapter three deals with research methodology, emphasis is on the area of study, research design, population of the study, sample size and sampling techniques and the instrument used in collecting data. It also deals with administration of the instrument and method o data analysis and presentation. Chapter for deals with presentation and analysis of data collected in the course of the research work. Emphasis is on respondent’s characteristics and classifications, presentation and analysis of data and answer to the research questions. The last chapter of the research work is summary of findings. In this chapter also, some recommendations based on information and findings were made. The chapter ends with conclusion and bibliography.

TABLE OF CONTENT

Title page – – – – – – – – i

Declaration page – – – – – – – – – ii

Approval page – – – – – – – – – iii

Dedication – – – – – – – – – – iv

Acknowledgement – – – – – – – – – v

Abstract – – – – – – – – – – – vii

Table of content – – – – – – – – – viii

CHAPTER ONE

Introduction – – – – – – – – – 1
1. Background of the study- – – – – – – 2
1. Statement of the study – – – – – – – 3
1. Purpose of the study – – – – – – – 4
1. Significance of the study – – – – – – – 5
1. Research questions – – – – – – – 6
1. Scope of the study – – – – – – – – 7
1. Definition of terms – – – – – – – 7

CHAPTER TWO: Literature Review

2.0 Introduction – – – – – – – – – 9

2.1 Meaning of buyer behaviour – – – – – – 9

2.2 Importance and difficulty of understanding consumer

behaviour – – – – – – – – – 11

2.3 Model of consumer behaviour– – – – – – 14

2.4 Personal characteristic affecting consumer behaviour 14

2.5 Consumer buying decision making process- – – 22

2.6 Summary of the literature review. – – – – 27

CHAPTER THREE: Methodology

3.0 Introduction – – – – – – – – – 29

3.1 Area of Study – – – – – – – – – 29

3.2 Research Design – – – – – – – 29

3.3 Population of the study – – – – – – – 30

3.4 Sample size and sampling technique – – – – 30

3.5 Instrument for data collection – – – – – 31

3.6 Administration of the instrument – – – – – 32

3.7 Method of data analysis and presentation – – – 32

CHAPTER FOUR – Presentation and Analysis of Data

Introduction – – – – – – – – 35
- Respondents characteristic and classification – – 35
- Presentation and analysis of data – – – – – 39
- Answer to the research question – – – – – 48

CHAPTER FIVE –Summary, Conclusion & Recommendation

5.1 Summary – – – – – – – – – 58

5.2 Conclusion- – – – – – – – – 58

5.3 Recommendation – – – – – – – – 59

Bibliography- – – – – – – – – 61

Appendices

CHAPTER ONE

1.0 INTRODUCTION

The effectiveness of any marketing activities does not solely depend on the ability to offer competitive range of product and services rather sack up extensive campaigns for success, knowledge of the influences which affect buying preferences, is called for.

Acknowledgement of how buyers behave in the purchase of goods and services, either as consumers or producers of good and services, is very important to marketers aimed with this knowledge, the marketer can manage the marketing functions more effectively and more profitably. This is because Marketers will be able to understand and predict how the consumers or users of his product will react to marketing stimuli. With this he would be able control within the limits of the stimuli from the external environment which marketer does not control therefore emphasis will be channeled toward consumer behaviour.

1.1 Background of the Study

The history of consumer behaviour is as old as the hills although historically, it was not called consumer behaviour. Adam was the first consumer when he ate the apple offered to him by his wife Eve. Human being have always looked for food, first as a hunter and later as a farmer. In past centuries, that nobility and clergy may have had enough to eat but the ordinary people often went hungry, as food was a scare resources.

In this century, consumer behaviour has become a subject of investigation. After consumer no longer had to struggle to survive and when choice among different alternative become possible. It became important for producers to investigate the criteria of consumer needs or choices. If household income is more than needed for basis rents, food and clothing, discretionary choice emerges, so discretionary income is the income a household can spend freely, after covering this basic needs.

Discretionary income first developed in the “higher” social classes and after that it become available to the working classes. However, there are still household in Europe and the rest of the world with low income which in practical terms do not have any discretionary income at their disposal.

Several stages of scientific research of consumer behaviour have been described. In each of these stages, a particular approach, point of view, theory or model prevail. The first stage is the pre-scientific stage in which consumer behaviour is observed and discussed from a philosophical and socio – critical point of view.

Thorstein, V. (1899) view conspicuous consumption as “the demonstration of affluence in clothing, housing, parties and insure of the upper class”. Consumption is an expression of power and status. The member of the “idle” class competes in this demonstration of richness and extravagance.

1.2 Statement of the Problem

It is obvious that managers are always confronted with cultural influences on consumer buying behaviour and choice of product brands. Therefore, marketer face a lot of problems of identifying which of these cultural factors/elements to apply to the overall marketing strategies for the organization’s products offered to the market.

Questions like these are normally raised: What impact has religion on consumer choice of product? Does family size influence consumer choice of product in the market? How does belief affect consumer choice of product in the market? Does norms and taboos have any influence on consumer buying behaviour?

The above questions and many more are what this study will treat in the course of this research work.

1.3 Purpose of the Study

The purpose of this study is to achieve the following objectives:-

To outline the position of cultural trends in consumer buying decision process.
To analyze the impact of cultural influence on consumer buying habit.
To outline the strategies needed by marketers to market her goods and services.
To determine the effect of consumer purchase behaviour on sales volume.

1.4 Significance of the Study

The study is premised on the impact of cultural influence as a determining, factor on consumer choice of product or brand. It explains the marketers inefficiency in addressing cultural problems which are needed to enhance market profitability and expansion.

This write – up would go a long way to provide information to the entire marketers who have little or no knowledge on the study of cultural influences on consumer buying behaviour. At the end of the day, it would promote efficient and effective use of the right channel to market organization’s products.

It is hoped therefore, that this study would provide information on the remote and immediate impact of culture influences on consumer buying behaviour that will equipped marketers for the effective and efficient process of carrying out their various activities of marketing.

1.5 Research Question

Below are the question which the researcher intend to provide answer to in the course of this research work.

What impact has religion on consumer choice of product?
What effect does belief has on consumer choice of product?
At what rate do norms and taboos influence consumer buying behaviours?
How influential is family size on consumer choice of product?
What effect societal values have on consumer choice of product?
What impact has reference group on consumer buying behaviour?
What effect does psychological factor has on consumer buying behaviour?
Does social factors affect consumer buying behaviour?
How influential is cultural factors on consumer buying behaviour?

1.6 Scope of the Study

The study will cover all the areas or aspect of behaviour determinant such as culture, social and psychological determinant of consumer behaviour.

The decision making process involved in buying product will also be looked into alongside with the constraint

1.7 Definition of Terms

It is very necessary and important to define some key words used in the chapter and words used in a different context rather than their general meaning. Below are the key words used:-

Merit Goods: These are goods providing short term individual benefit and long term societal disadvantage.
Demerit Goods: These are goods providing both long term and short term individual benefits.
Schema: It is a network of association with a product brand, shop or another object.
Cognitive Style: It is the manner in which individuals make decision in order to solve problems systematically.
Shaping: It is the process of rewarding sequential approbation to desired behaviour. That encourages the consumer to perform the desired behaviour.
Attribution Error: Estimate the importance of personal factors relating to environmental influences on persons behaviour, but not on one’s behaviour.
Behavioural Domain: It is a set of behaviour frequently organized around a common goal.

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