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Comparative Study between Private Sector and Public Sector
Banks in the Adoption of Technology in Banking Services –
Abstract:
The paper consists the study is to identify and analyze the factors influencing the customer adoption of technology in banking services in the twin cities. The impact of technology on banking operations. Also,a comparative study of banks in different regions to analyze ATM, Internet banking, Telephone banking, Mobile banking services used between users and problems of technology usage in that bank. The Paper is basically concernedand the customer aspect of technology in banking searching for customer satisfaction level and adoptions of banks are analyzed between using Statistical Tools through R-Programming. This is a comparative study of Public sector banks and Private Sector banks and finds out the majority of which kind of transaction in banks in Twin cities.
INTRODUCTION:
The bank of any country plays very important role in the economic development of the country. Finance is regarded as the oxygen of trade and industry. The development of banks in the country and develop through banks in the country has placed Nigeria amongst the top 5 fastest growing economics in the world. The whole of the world is looking towards Nigeria a prospective dominant player in the world’s markets. The banks today have touched the lives of every citizen. Whether he has to keep his money at midnight from the bank, to keep is valuable safe; to book the tickets for rail and air journeys; to pay insurance premium, telephone bills, electricity bills; to purchase/sell securities from the capital market, to take a loan for business, for education, for a house or for consumer items, everywhere the bank is present.
Basically, the banks can be divided into two sectorscommercial banks and co-operative banks. Banks, which have a national network and provide services are further divided into 2 sectors Public sector banks and private sector banks. Public sector banks are fully controlled bythe government (i.e. central government) and private sector banks have private ownership.
The present research was conducted keeping in view the sharp difference between Private Sector and Public Sector Banks in the adoption of technology in banking services in Twin Cities.
STATEMENT OF THE PROBLEM
Banking in Nigeria was generally fairly mature in terms of supply, product range and reach even though reach in rural Nigeria and to the poor still remains a challenge. The government has grown capability to address this through the State Bank of Nigeria expanding its branch network and through the National Bank for Agriculture and Rural Development with things like microfinance.
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