ATTENTION:
BEFORE YOU READ THE ABSTRACT OR CHAPTER ONE OF THE PROJECT TOPIC BELOW, PLEASE READ THE INFORMATION BELOW.THANK YOU!
INFORMATION:
YOU CAN GET THE COMPLETE PROJECT OF THE TOPIC BELOW. THE FULL PROJECT COSTS N5,000 ONLY. THE FULL INFORMATION ON HOW TO PAY AND GET THE COMPLETE PROJECT IS AT THE BOTTOM OF THIS PAGE. OR YOU CAN CALL: 08068231953, 08168759420
WHATSAPP US ON 08137701720
THE IMPACT OF TECHNOLOGICAL ADVANCEMENT IN THE DEVELOPMENT AND GROWTH OF BANKING INDUSTRY IN NIGERIA
TABLE OF CONTENT
Title – — – – – – – – — – – i
Certification — — – – – — – – – ii
Approval Page – – – – – – – – – iii
Dedication — – — – – — – – – – iv
Acknowledgements – – – – — – – – – v
Abstract – – – – – — – – – – vi
CHAPTER ONE
Introduction– – – – – – – – – 1
1.1 Background of the study- – – – – – 1
1.2 Statement of the problem — – – – – – 3
1.3 Objectives of the study – – – – 4
1.4 Research question- – – – – – – – 4
1.5 Research hypothesis- – – – – – – 5
1.6 Scope of the study- – – – – – – – 5
1.7 Significance of the study- – – – – – 5
1.8 Limitations of the study – — – – – 6
References— – – – – – – – – – 7
CHAPTER TWO
Literature review– – – – – – – – – 9
2.1 Introduction- – – – – – – – – 9
Information Technology concept.- – – — – 13
2.2.1 Information:- – – — – – – – – 13
Information technology:- – – – – – – 13Data:- – – – – – – – – 15Communication:- – — — — — – – 15Online:- – — – — – – – – 15Disk storage:- – – – – – – – 15Internet:- – — – – – – – – 16Electronic mail (email).- – – – – – – 16Voice mail- – – – – – – – – 17Bibliographic service- – – – – – – 18Teleconference. – – – – – – – 18Video conference:- – – – – – – – 18Video conference – – – – — – 18
2.3 Past researches on information technology – — – 19
2.4 Evolution of information technology. — – – 21
2.5 Development of information technology in banking industry 24
2.6 Computer technology in banking industry. —- – – 25
2.7 Information technology in growing Nigerian financial market 28
2.8 Globalization, information technology and Nigerian Commercial bank. – – – – – – – 29
2.9 Benefits of applying information technology. – – 30
2.10 Challenges facing the application of information technology in Nigerian banks.- — – – – – – – 33
Reference – – – – – – — – – 37
CHAPTER THREE
Research method — – – – – – – 40
3.0 Introduction- – — – – – – – – 40
3.1 Research design- – — – — – – – 40
3.3 Sample size and sampling technique- — – – 40
3.4 Instrument for data collection – – – – 42
3.5 validation of the instrument- – – – – 42
3.6 Method of data collection – — – – – 42
3.7 Method of data analysis- – – – – – – 43
3.7.1 Chi-Square test of hypothesis– — – – – -44
References– – – – – – – – – – 45
CHAPTER FOUR
Data presentation and analysis.- — – – – – 46
4.1 Introduction.- – – – – – – – 46
4.2 Analysis of individual questions using simple percentages 46
4.2.1 Analysis of staff question responses using simple percentages. 51
4.2.2 Analysis of customers question responses using simple percentages. 55
4.3 Hypothesis testing. – – – – – 57
4.4 Discussion of findings – – – – – 60
CHAPTER FIVE
Summary, conclusion and recommendations – – – 61
5.1 Summary – – – — – – – – 61
5.2 Conclusion- — – – – — – – – 62
5.3 Recommendations. – – – – – – 64
5.4 Recommendation for further studies- – – – 65
Bibliography – – – – – – – 66
Questionnaires 71
LIST OF TABLES
Table 3.1: shows the distribution of staff and customers in the three First bank branches 41
Table 4.1 Respondents distribution by Age 47
Table 4.2. Respondent distribution by Sex 48
Table 4.3. Staff distribution by educational qualification 48
Table 4.4. Type of account operated by customer. 49
Table 4.5. Customer’s occupation. 50
Table 4.6. Improvement in banking services. 51
Table 4.7. Information technology and banking efficiency. 52
Table 4.8. Level of customer satisfaction with service delivery. 53
Table 4.9. Increase in profitability and growth of the bank. 54
Table 4.10. Competitive edge over other banks. 55
Table 4.11. Level of customer satisfaction in relation to IT. 56
Table 4.12.Rate of information technology services rendered by the bank. 57
Table 4.13 Observed Table. 58
Table 4.14 Expected Table 58
DEFINITION OF TERM
ATM- Automated Teller Machines
BPR- Business Processing Re-engineering
CBN- Central Bank of Nigeria
CD-Rom- Compact Disk Read Only Memory
CISC- Complex Instruction Set Computing
EDP- Electronic Data Processing
E-MAIL- Electronic Message
E-PAYMENT- Electronic Payment
FISC- Fast Instruction Set Computing
IEEE- Institute of Electrical and Electronics Engineers
IBM- International Business machines
ICU- Internal Control Unit
IP- Internet Protocol
IT- Information Technology
LAN- Local Area Network.
MAN- Metropolitan Area Network
NC- Networking Computing
NIBBS- Nigeria Inter-bank Settlement Scheme
ODBC- Open Data Base Connectivity
OOP- Object Oriented Programming
RAM- Random Access Memory
RISC- Reduced Instruction Set Computing
SNA- Systems Network Architecture
TCP- Transmission Control Protocol
TQM- Total Quality Management
UPS- Uninterruptible Power Supply
URL- Uniform Resource Location
VSAT- Very Small Aperture Terminal
WAN- Wide Area Network
WWW- World Wide Web
ABSTRACT
The objective of this study was to examine how Information Technology impacted on the performance of commercial banks in terms of profitability, effectiveness, efficiency, competitiveness, and customer satisfaction. The main research instruments used were questionnaire and personal interview for staff and customers of the bank. The simple frequency percentage was adopted as the statistical measure and hypothesis testing was analyzed using chi-square. Population of the study comprised of the entire first Bank in Enugu, Enugu State. Data was collected using research questionnaire. It was recommended that Government should improve the electricity supply in the country, they should support and loan money to local IT firms to foster importation, lower tariff on importation of Information technology related equipments and their agencies and regulatory bodies should upgrade their equipments as well. The private sectors should invest into improving electricity and the banks should continuously implement customer centered IT products and services of international standard.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The financial services sector is becoming more technology-driven. Even in other sectors of the economy, technology is impacting on the way things must be done.
Before the advent of electronic age, banks used to be defined by their physical presence (Accad, 2001). Now, Information technology, particularly the internet has redefined the business of banking all over the world and with particular reference to Nigeria. Information technologies (IT) have also become the digital nervous system of banking operation. This is because the business of banking is no longer perceived as merely the generation of deposit liabilities and the creation of liquid assets, but rather the generations, storage, manipulation communication and application of financial information (Woherem, 2000). It is perceived as an instrument for engendering competitive advantage in enterprises as it promotes greater efficiency and effectiveness in financial transactions. This is the reason why Holloway (1995) assorts that, an increasingly important component of banks’ technological focus is the personal computer. From risk management to commercial and consumer lending and from employment training to product development and delivery, personal computer are being used as a tool to re-engineer the bank. In many instances Local Area Networks (LANs) and Wide Area Networks (WANs) are facilitating the process, enabling the bank employees to access and use information in a more timely and efficient fashion. The First Direct Bank in the U.K. provides comprehensive banking services to about 900.000 customers with just staff strength of less than two dozen. This feat is achieved through the use of IT.
It shows that banks today can operate in a more effective and efficient manner, with a lean number of staff, through the aid of technology.
According to frenzied (1996:104) IT is now used to automate most of the processes in the banking industry of the more developed parts of the world; to drive delivery processes; and to encapsulate many banking products. Technology in baking has proven to be one of the major success stories of this century, as technologies such as Automated Teller machine (ATM), LANs and WANs, Credit cards, Electronic point of sale systems, smart cards, Debit card, charge cards, Electronic Document interchange (EDI) systems, Image systems, Integrated Banking system (IBS), and client information filing (CIF)systems are now being routinely used by many banks to ensure a more efficient and effective operation and delivery of their products and service to customers. From all Indications, the applications of IT in all banking operations will intensify and spread in this 21st century.
Globally, the financial services sector has been quick to embrace the information technology particularly internet an alternative delivery channel. In developed parts of the world, retail and corporate customers can review and transact on their accounts, get information about shares and execute trades, receive and pay bills, buy various forms of insurance and obtain credit cards, mortgages and other loan facilities, all through the internet.
Information technology has already become the nervous system of banks the world over. In this study, the researcher will concentrate on information technology in contemporary banking with particular emphasis on Nigeria banking sector. Nigeria banks will become uncompetitive if they do not have the means to deliver their banking services online and in real-time across all their branches within the country and abroad, if they do not have the backbone telecommunications infrastructure in the form of broadband local and wide area networks, if they were not able to communicate and trade globally with the rest of the world through cyberspace, and if they do not invest comprehensively in IT and training of their IT personnel. According to Woherem (1997:88), Nigeria banks since the 1980s have generally performed very well in their investment profile and use of IT systems compared to the rest of the industrial sector of the country. However a lot still needs to be done in the sector to catch be relevant in the globalized banking playing field of the 21st century.
A
HOW TO RECEIVE PROJECT MATERIAL(S)
After paying the appropriate amount (#5,000) into our bank Account below, send the following information to
08068231953 or 08168759420
(1) Your project topics
(2) Email Address
(3) Payment Name
(4) Teller Number
We will send your material(s) after we receive bank alert
BANK ACCOUNTS
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 0046579864
Bank: GTBank.
OR
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 3139283609
Bank: FIRST BANK
FOR MORE INFORMATION, CALL:
08068231953 or 08168759420