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INFORMATION TECHNOLOGY IN NIGERIA BANKING INDUSTRY: BENEFITS, CHALLENGES AND PROSPECTS (A CASE STUDY OF ZENITH BANK, IKOT EKPENE)
TABLE OF CONTENT
PAGE
Title Page
Certification
Dedication
Acknowledgement
Abstract
Table of Content
List of Tables
CHAPTER ONE: INTRODUCTION
Background of the Study
Statement of the Problem
Objectives of the Study
Research Questions
Significance of the Study
Scope and Limitations of the Study
Organization of the Study
Definition of Terms
End Notes
CHAPTER TWO: REVIEW OF RELATED LITERATURE 2.1 Basic Component of Information Technology
2.2 The Development of Information Technology
2.3 Challenges of Information Technology
2.4 The Role of Information Technology
2.5 Measures of Counter the Challenges of Information Technology
2.6 Information Technology Products Developed by Zenith Bank Plc.
End Notes
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Research Questions
3.2 Design of the Study
3.3 Area of the Study
3.4 Population of the Study
3.5 Sample and Sampling Technique
3.6 Instrument for Data Collection
3.7 Data Analysis Technique
CHAPTER FOUR: DATA PRESENTATION, ANALSIS AND INTERPRETATION
4.1 Introduction
4.2 Data Presentation
4.3 Analysis and Interpretation
CHAPTER FIVE: FINDINGS, CONCLUSION AND RECOMMENDATION
5.1 Findings
5.2 Conclusion
5.3 Recommendations
ABSTRACT
This research project traces the origin of “Information Technology” and checks the challenges posed by this modern invention. The project used Zenith Bank Plc Ikot Ekpene Branch as its case study. Information technology plays a vital role in the survival and growth of any organization in recent time; the challenges posed by information technology in the banking industry have bought serious problems to the operations. Exploring measures to counter these challenges for effective and efficient bank turnover will give a positive effect on the profitability of the bank, taking into consideration customers’ satisfaction. Work of this nature is always not without objectives, research questions are set for further elaboration of instance yet to be understood. This work used survey research method and simple random sampling technique in its design. Collections of data were from primary and secondary sources which were used in the presentation, analysis and interpretations of data. The researcher drew conclusion and recommendations in the area of challenges of information technology in Nigerian Banking Industry.a
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